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WHAT SOME OF OUR CUSTOMERS HAVE TO SAY ABOUT OUR BULK WATER FILL SYSTEMS
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"Our users really like the ease of the credit and debit tap option for our Bulk Water Fill System. It is working absolutely perfectly, and people are really happy with it! I also really appreciate the time the ConX Wireless staff have devoted to us."
"Our ConX Wireless bulk water fill system has been working very well. Everything with the system itself has been going good, and we're happy with how it's running"
"We've been using the ConX bulk water system for quite a few years now, and we do enjoy it - that's for sure. This is much, much, much more convenient, I must say. Things seem to be working very well, and we haven't had any issues. It's been running smooth and we're very happy with it. It's definitely an improvement over what we had before. We used to have a coin-operated system, then tokens, and people were always trying to break into it and steal them. Now we don't have to count out coins, make bank deposits, or deal with any of that."
"The Water Fill system has been working really well for us. Our farmers are using it to fill their spray tanks and cisterns, and we haven't had any complaints - which definitely means they're happy! It's been smooth and reliable. And I really appreciate the routine check-ins to see if we are all good or if we need any help or training."
"Our ConX water fill system has been working really well. The only hiccups we've had have been due to local power issues from SaskPower, not the system itself! Everything with ConX has been reliable and easy to manage."
"Our Water Fill Systems have been running great and our ratepayers are happy with them. The system is really easy to use and it's so straightforward."
"Everything with the water fill system has been going really well. We haven't had any issues at all since we got started. The system has been super easy to use. Setting up fobs and everything has been straightforward. The installation was nice and easy, and the training was really good too. It was especially helpful to have the recording afterward. Being able to go back and watch it on my own time made it a lot easier to follow and understand, and if I need anyone to cover for me, they can just watch the video. I really appreciate the check-ins. It's always nice when someone follows up to make sure everything is going smoothly."
"The Water Fill System has been reliable and running smoothly since day one. Our users like it too. It's a lot more convenient for them. They don't have to worry about coins or anything like that. We've had nothing but a good experience with it. The system itself works excellent; that's what I tell everybody."
"We have one ConX Water Fill System and we'll likely be adding another. The fob-based setup works well for us, especially in remote areas where we want to limit access. ConX has been really great to work with."
"Our water fill system works really good. Setting up new users and key fobs is super simple. Honestly, every process is so easy for us! We really appreciate the routine check-ins. It shows that ConX genuinely cares about how things are going. Their customer service has always been helpful and easy to reach if we ever do need anything."
"The Water Fill TAP system is up and running and it's going great. It's working just like it should and it's perfect for what we need."
"The water fill system has been super slick so far! We've had great feedback from the public and people are loving it! It's also so simple for us to use. I had a couple small questions at first, but once I started using the system, it was actually really easy to figure out"
"The Bulk Water System is a great system. It's easy to load up, and it's made things so much easier for me being the new CAO to the RM. It's been a joy not to have to deal with something complicated."
"It's an absolute wonderful system. We really like it. It's a little too easy. We don't need any free training because it just is easy. I can't say enough good things about it. And if you ever have somebody that wants to talk to someone who's using it, just let them call me, I'd be happy to chat!"
"The billing side of our bulk water fill system has been going really well. I love how the usage data flows right through the website; it's all at my fingertips. With our old system, we had to send someone out to get the read, but now I can do it all from my desk without bothering anyone, which makes it really nice. We tend to bill monthly in the busy months and every three months in the winter, so having everything available instantly is a huge time saver."
"We haven't had any issues with the ConX Water Fill system - it's been running smoothly on our end. The system has held up well over all these years, and our water users like it. And ConX support has been great at helping us work around our aging and finicky mechanical infrastructure."
"Our water fill system works perfectly. Our users were quick to adapt to it without any complaint. They really appreciate the simplicity and ease-of-use."
"Our water fill and gate systems are working really well. Users are happy, and the administration of them is so straightforward it basically takes just a few minutes to have someone all trained up."
"Everything's been working great with our Water Fill System. What has really stood out to us is how the system keeps getting better and more user friendly. It's clear ConX is constantly improving the system, and they really listen to feedback. We're looking forward to the next feature!"
"We haven't had any complaints with our water fill systems ever, it's been going great the last 4+ years we have had them. It is very easy to administrate, we feel totally comfortable using it and we know we can reach out if we ever need help and have someone respond immediately."
"The Water Fill System is awesome. Everybody - staff and ratepayers alike - really like it, and nobody's ever had any complaints. Compared to the old loonie system, it's way easier. Back then, loonies would get stuck, and WD-40 was the first thing that came to mind for water users… which of course just caused more problems. So yeah, it got fun at the end. This new system has been such a great improvement."
"The water fill system is easily the best thing we ever did. Everyone really likes it. This is way better than the old coin system, no question. I've had one or two other municipalities ask me about it and I always tell them 'It's the way to go, hands down'."
"Everything with the Water Fill System has been running really well. It's a great system. And we really appreciate how ConX proactively gives us a call to check in with us or when we are running low on fobs so we can order them before we completely run out. It's that kind of support that makes things so much easier on our end. We were getting low, and within minutes, a new order was made for us. It's been a smooth experience all around."
"Our five ConX Wireless Water Fill Systems have made things so much more efficient and saved us a lot of time. I'm one of the people at the front who deals with the public, and it's definitely easier now. I used to be the one rolling all the quarters, loonies, and toonies, so I really appreciate the time I save not having to do that anymore"
"Everything's been going great with our water fill system - no complaints at all. Everyone's switched over to the fobs without any issues, and we haven't had any problems with people running out of water or needing emergency access. Users have been really good about calling in to top up their accounts while we're in the process of setting up the user Top-Up feature for them. Compared to our old coin-operated system, this setup has been smooth, and while we haven't heard a ton of feedback, there's been nothing negative - which, honestly, is a good sign!"
"Our ConX water fill system is working well - no complaints at all. It's definitely an improvement over the old coin system. People really like that they can just call us and pay by credit card without having to come in. We're a smaller community, so the system fits us just fine as it is, but it's nice knowing we have the option to turn on more features like top-up if we ever get busier. It's also super easy to change our water rates ourselves whenever we need to. That kind of flexibility is great."
"Everything has been going really well with our Water Fill system. We haven't had any complaints, and people seem to be pretty satisfied with it. Everything is just running as it should without us needing to do much, and users are happy."
"Things with our water fill system have been going really well. We've had an influx of users at times, especially when other water stations in other Municipalities were down, but everything continued to run smoothly."
"The bulk water system is excellent. We got it up and running late in the year, so we haven't had a chance to use it a whole lot yet because of the low demand in winter, but so far it has worked very well. We are excited for this spring and summer when usage will really take off and we'll get a lot more usage information from it."
"The water system is running smoothly and has been reliable with no glitches. The fobs work great for our ratepayers and I never need to order any more because no one loses them. They just go right on your keychain and if you've lost your keys, you probably have bigger issues than a lost fob, which is easy to replace and transfer the balance."
"The system works really smoothly. We haven't had any complaints or issues, and we don't really even think about it much because it just works and never needs maintenance. It's also really simple to learn how to manage."
"I was required to get 3 quotes as per Starland County policy for our 8 bulk water fill sites. ConX Wireless's Full Water System Solutions was 1/3 of the price of other providers. Even at 1/3 of the price, ConX Wireless provided more features and more of what we needed. ConX Wireless was also very responsive and helpful when I had additional questions, which was not my experience at all with the other providers."
"Everything is working well and going smoothly with our bulk water fill system. I like the online platform. It has lots of ways of finding the data and information you want and for creating and managing water users accounts, and our water users like it too. The training sessions for the system were simple and straightforward."
"The fob systems at our wells are especially helpful when it's reporting time to the Province because we can get a more accurate water volume that has come out of the wells and the reports are all automatic. The systems have made this process very easy, as well as billing out for usage."
"Everything is working perfect. All your guys systems are awesome and so is the staff. When we had an issue with one of our old Gen 2 Water Fill Systems we bought a bunch of years ago, I brought it in and the support staff there repaired it in less than a day at no charge, even though it was off warranty. You will not find such a great support team like ConX Wireless anywhere else." "We're so grateful for the ConX bulk water fill system because it's such an improvement over our previous coin operated system. It's literally better in every single way and it's saved us so much time not needing to manage it both on-site or administratively. Our water users love it too!"
"The physical installation and set-up of the Water Fill System went very smooth. The Support Team was exceptionally helpful through the entire process."
"The bulk water fill system is really great; we like it a lot! Our water fill users love the online access and notifications. After they get water, they immediately know the balance of their account and how much water they received. The online access is nice for us too because we can view pump activity in real-time or as monthly reports and see what users are using the system, how much water they received, and also the cost. This is great for when we have to reconcile water usage and payments at the end of the month, or at the end of the year for the auditor."
"We appreciate how easy the Bulk Water System is for our patrons to use. It is a non-complicated way to ensure all our users have the ability to access our bulk fill and not have to worry about making it into our office during open hours to reload the FOBS. It can all be done electronically and as a result, we have seen an increase of use due to its simplicity. Thank you!"
"The ConX Water Fill System is a great system, and we were able to fully utilize its control features this summer. Our main source of water was diverted, and we had to impose very stringent restrictions. Controlling who uses our water fill and limiting their volume was essential to us, and we were able to do it all from a computer. This made the difficult situation so much more manageable."
"Our Gate System has made managing access and charging per entry simple while keeping the gate secure. The Bulk Water Fill systems at our wells have also been a big help during reporting season, making it easy to track water volumes and handle billing. We also have Mower Systems for tracking and culvert detection, and Grader Systems we use year-round, which are great for tracking but also for checking in on our staff to see where they are. In Winter, it's so helpful for quickly confirming roadwork when ratepayers call in to say their roads haven't received maintenance. I also appreciate the regular check-ins. Sometimes there are questions I have but I never get around to reaching out and asking them. The check-ins give me a chance to ask and receive an immediate answer."
"The Water Fill System is really easy to use and I can access everything I need just from my computer. It's great for preventing non-ratepayers from using our well and having different rates for different types of users like Municipal Staff."
"We have the ConX Wireless in our water stations and our road maintenance vehicles. The water users like not having to carry spare change around. The vehicle operators like that they do not need to record anything anymore and when they are mowing they are alerted to culverts so they don't hit them. The reports are detailed and convenient for Council and Admin staff, especially with ratepayer complaints."
"I find the water fill system very user friendly, I like the ease of the reporting system and the fact that I can mass message all the users to let them know of any changes or urgent notices. Most importantly their support is wonderful."
"Things are going great with the Water Fill System. Our users really like it, and it is very helpful for us from an administrative point of view."
"We really like our Bulk Water Key Fob/Credit Card system here in Provost. It works great and saves us a lot of time."
"Things are going really good with our water fill system. We really like the remote billing and that the backend is all web based with customer and admin logins. Before this system everyone just had a physical key and we had to go manually record the water usage at the station."
"The ConX bulk water fill station has really streamlined our invoicing and administrative processes, and customers like being able to top up and get water any time they need."
"The users using the fob water fill system really like it and so do we. We want more people using the fob system because it is easier for us to manage, so we are actually just about to put out a campaign to get more people using the fob system so we can finally decommission the Coin-Operated system and strictly use the ConX Water System."
"Our users absolutely love the ConX Wireless Water System. They think it is so much easier and they love the convenience of the system. They really love not having to deal with coins anymore, and so do we! It is definitely a huge improvement compared to our previous Coin-Operated system."
"The users are really liking the Water Fill System and we have had zero complaints since the system has went live. It's also easy to administrate and manage on our end. It's a really great system."
"The Water Fill Station FOB system has been fantastic. Our users really appreciate the convenience, and from my side in the office, it's easy to manage and maintain. Assigning FOBs is quick, and the whole process just works smoothly. One feature I love is being able to create groups for different staff departments, like the fire department, so they never need to worry about paying for water. It also allows me to monitor how much water each group is using, which keeps everything organized. Overall, we're really happy with the system, it's been working great for us!"
"The ConX Water Fill System, has made everything so much more efficient! We used to rely on a coin-operated system or having to send our staff out to the water fill to manually fill up tanks for people, but now our team doesn't need to be called out, users can easily manage their own accounts, and nobody needs to deal with coins anymore!"
"Our Water Fill Systems have been running flawlessly for two years, and we haven't received a single complaint. We've also been using the Mower and X-IT Systems for highway mowing and culvert detection, and they've been a tremendous help! Since implementing them, the number of culverts being hit has significantly decreased, which has been especially beneficial with our new operators. These systems have made a real difference in improving our operations."
"The water fill system has been incredibly easy to manage. It is so hands-off that we only need staff member to know how to use it from an administrative point of view. We haven't received a single complaint from our water users. It runs seamlessly and the operation of it is so easy. We couldn't be happier with its performance."
"Everything has been running smoothly with absolutely zero issues. Our water users really like the system-it is easy for them to track their water usage and account balance through the email updates they receive. I have nothing but positive things to say about your company and the Bulk Water Fill System. It's incredibly reliable, and I would recommend it to anyone. The fact that it works so well means I never have to deal with any problems. I also appreciate the regular check-ins from ConX Wireless staff to ensure everything is running smoothly. That level of service is truly next-level."
"The water fill systems are working great, no complaints at all. Users used to have to record water usage manually and then be billed, so the automation of everything and the detailed reports have been great."
"The users are loving it and so are we. The water users love the easy access to it and the 24/7 availability of it. We are also loving the records of everything so we can track it all and know who and how much water was taken just by checking online or getting our monthly automatic report. We used to have a prepaid card system and that required a lot of work on our end to keep users topped up, and also it was less convenient for our users since they needed to keep track of how much was on their cards and make sure they didn't run out when the office was closed, which is when most of them go get water. This system is way better, a LOT better."
"Our Water Fill System is working perfectly. We have never received any complaints or had any issues at all in the entire time we have had it, and we have saved so much time not having to roll coins!"
"Since implementing the system, we haven't had a single complaint from users. Administration loves how seamless it is, and users appreciate how easy and simple it is to use. They just tap the fob, get water, and they're good to go. It's incredibly straightforward, and overall, it's a great system. We love it!"
"It's a terrific system. The users like it a lot too. We are even doing better financially because our commercial users who need to fill up a huge tank can just use a fob and add funds to their account whenever they want and they don't need to keep a bunch of coins on them. It's just so much more convenient for everyone. I also think the system is a lot more accurate than a coin-operated system. Users are getting exactly what they pay for, no more no less. We have had absolutely zero complaints from users. NONE. And there are none from me either because I think the system is just terrific. I basically never have to worry about it at all. I've had experience with pinpad systems but I really prefer the fob system. It's easier for users, and there is no maintenance required. We did a demo of it when we first installed it, I must have filled up 60-70 loads of water for users. I showed them how easy it was to fill up, that you get a digital receipt right away whenever you fill up, and how it shows you your remaining balance. We weren't sure how quickly users would transition to the fob system, but when they saw how easy it was the system immediately sold itself. I used to have to empty the coins out every week otherwise it would overfill, and then we would have to spend time rolling the coins and taking them to the bank. Plus users would need to carry a lot of coins on them too."
"We had an issue in the beginning getting one of our systems calibrated to the correct flow, but that was resolved very promptly. Everything is working fantastic."
"I really like the WFS systems we have from ConX. Our only issue was due to our new electrician accidentally moving the systems off of our master switch. After we moved it back, we have had absolutely zero issues. The systems are excellent and they work great."
"Everything is working really well, from our grader/mower devices to our water fill station. Even the new SOS-Man Down devices that ConX redeveloped to better suit our needs. We recently had an issue with one of our mower devices and the Support Team was able to resolve the issue quickly and provided great, prompt service, which has always been our experience whenever we need help."
"Everything is working great. The Water Fill Station FOB system is easy to use and the users are happy with the convenience of it. From the office perspective, the system is easy to maintain and the FOB's are easy to assign, so all is good!"
"The Conx water fill unit is 100 times better than our last system. We've had exactly 0 complaints from users. It's better for staff, better for users, better for all of us. With the coin operated system it was constantly getting jammed. At certain times of the year when it's busy, the system would become overfull with coins. We often had to take a staff member from the water treatment plant whenever we had problems which prevents them from doing their duties."
"People seem to much prefer the system once they change over to it. They really like that they can have money added via e-Transfer and put on their accounts immediately."
"Everything is going really good. No issues at all. All of the fobs are working great and we've never had an issue with any of them. It's so easy to load them back up with funds because you can do it online. The device itself is maintenance free. We keep getting more users and all of them comment on how the fob system is convenient and easy to use."
"Everything is going great and there have been no glitches in our 7 Water Fill Stations. We had one Coin-operated system before. The ConX System is such an improvement for me and the users. Whenever anyone has an issue getting water at one of the sites, I can just go 'zip-zip-zip' quickly with my mouse and immediately tell them what the issue is, which is usually that they have a low balance and ignored or forgot about the email they received about needing to top up their account. It is so nice that I can go in and look it up and tell them exactly what is wrong. Some of our users aren't great with cell phones so they just call me before they get water if they are unsure about their balance and it is so simple for me to let them know the total of their balance."
"The ConX Wireless Water Fill System has been really great for us. It continues to grow in popularity. The users comment that it's nice to not need a pocket full of change to get their water."
"We are quite satisfied with the Water Fill System. It is a user friendly system for the consumer as well as a very user friendly system on the admin side. We are overall happy with the purchase of the system."
"A user turned on the pump but forgot to switch it off before they drove away. Fortunately the system automatically shut off the pump when the fail-safe timer was triggered. This kept the water spill to a minimum, reduced the opportunity of big mess, and thankfully stopped a potentially large water bill for the inattentive user."
"I love the WFS. I wish we had them at all of our water fill stations. It is easy to use, it makes everything so much better for me, administration, and for anyone who needs water. I love your systems, you can use me as a reference, everyone should have one."
"Everything has been going really good. It's a really good system. It's easy to use, easy for users to figure out, and simple for us to use. Zero issues and it's all working perfectly."
"We are using the Water Fill System at our three bulk locations and it has been going well at all sites. From a customer billing side, the reports are great and I have had no issues generating them. The system allows for different ways to customize the data, as well as what our users receive in terms of usage. Overall, this system has been very easy to use and we are happy with it."
"We have the Water Fill System at all three of our wells and have not had any issues at all. Water users seem to be happy with it too. We were using coins before and I like that there is no more rolling, counting, or depositing to be done. We also use the settings to charge differently for rate payers and non-rate payers. Overall, we are really happy with the systems!"
"After upgrading with the fob system, we decided to leave our coin box in tandem for a casual user option; most have switch over to the fob system. Water users have made several positive remarks that they quite like the new system. Shortly after Christmas, our coin box went down and we saw a huge influx of people buying and signing up for a fob account. Now even less people are using coins. Others have commented that it is much more convenient to use the fob than carry around a bunch of change; we hear this from regular users especially, as it was a lot of coin for them to have on hand. It seems that newer coins, 5-8 years old, don't always work with the coin receptor either; we are finding more and more people are continuing to switch over and are happy with the upgrade."
"Everything has gone well. We have had the new Water Fill System running for a couple months now. We previously had a coinop and experienced some push back from the public, as nobody likes change. This was not a problem once users realized how easy and convenient the new system is to use. Now users are only paying for water that goes in their tank. With the coinop, we would end up shorting water based on the money users had put in; they would always get a bit less than they were suppose to and this wasn't fair. Users have commented that they like being able to pre-set their fob for a certain number of gallons; this has been a helpful feature. We are very happy with the upgrade."
"I'm the one who pulls reports and then invoices the users. I find this system extremely user friendly, and the best part is the information I'm able to provide the users eliminates any disputes as the timestamp and quantity is not open to interpretation. It is a great system also for setting up new customers with instant access. Keep up the great work!"
"We use the ConX water monitoring system. I very much like the ease of using the system. I can access everything from my computer, from adding more funds to an account, to printing off reports. We have not experienced any glitches in the system, everything runs smoothly."
"We are very pleased with the services that are provided by ConX Wireless for our Bulk Water Station, the system is easy to use and navigate online. Our customers really enjoy using this service within the Town of Balgonie. It is easily accessible and our customers are able to add funds to their accounts online, without having to come into the office. Anytime we have had issues, the sales and technical support team have been amazing. Thank you!"
"The Water Fill System has helped us to track water usage and allows Administration to bill people easily. We previously had an open well with no way to do either of these things. Rate payers have not complained about the access system; they only had an initial problem with the Municipality charging for water because they were previously getting it for free. We also have systems on our graders. They help to keep us on track, and allow us to see where guys are and what roads have been done. I am not micromanaging the guys by any means, but the system is also there to answer to rate payer complaints. The reports are easy to generate from my account and everything has been straightforward to use."
"The Water Fill System is going really, really good, awesome actually. It is worry free and once the initial change was completed, users love it. Our previous coin system was not working properly all the time so we are definitely getting the proper dollars/gallon now. It has been easy to setup accounts for new users. The Foreman has had to do very little with the system; we showed him how to setup an account so that he can answer questions but that is about it. No maintenance or fixing, it just works!"
"I am so happy the Municipality went ahead with the Water Fill System upgrade. It has taken a great deal of nuisance calls away and has freed up Public Works Staff's time. With the previous coin-op, users would call because it never consistently worked. Coin jams and other problems would upset people and users were beating the crap out of it. Once a week, we were having to service the coinop. I am so grateful we have the new system. I love the idea that we don't have the money on site anymore. Now users simply buy a fob, load their account, touch it to the device and away they go. We haven't had any problems with the device so I think it is the best thing ever because I never have to stop my day to go to it. Very happy with the system!"
"Everything is working fantastic! Changing from an old coin-op, the ConX System has made it so that we can track water usage and have a better grasp on internal usage. It also helps with keeping elected officials in the loop. Right now, we are in a water shortage so it is nice to have the numbers to provide to them to keep on top of things. Customers seem to like it as well. Overall, it has been a fairly easy transition and we are happy with the purchase."
"The Water Fill System works really well. It easy for administration to create accounts and for users to operate. Overall, users happy, admin happy, operator happy."
"The staff at ConX helped to adjust calculations for the flow at our Water Fill Station. This will help us immensely with our billing, making sure the RM has the correct dollar amount coming in, as well as charging our ratepayers fairly. They also made some necessary adjustments to our physical access system; this was completed for us the very same day we brought it in! We greatly appreciate the customer service we have been given and would recommend their solutions to any RM looking to improve their operations."
"The Water Fill System is awesome. On the administration side, I am loving every bit of it! It is so easy to bill out, and ratepayers seem to really like it too. It is easy to use for everyone!"
"The users think that the Water Fill System is great! It gives them easy access and administration is limited because they all use pre-paid accounts. The fob system was part of our first ever bulk water station set-up and it has been a breeze to use, always super straightforward and painless. We also have a gate system at our Boat Launch. We previously had a locked gate and there were several keys being passed around for unauthorized use. The fob system provides a one-step access for users, and managing the system is very simple. We are able to set different rates for different users and they pre-pay accordingly. It is really helpful to see who was there and how often, resulting in relevant data. We have also had instances where the gate has been left open and the ConX System notifies us and the user so that we can close it. Both systems serve our needs well. The management through the ConX online platform is very comfortable to use and the ConX team offers great training for understanding the platform and are always communicative and timely when answering questions."
"Everything is going great with the Water Fill System. I don't really have to deal with anything because the system just works. I really appreciate that they check in every few months to see how everything is going. With our last system, we were kind of left on our own and didn't have anyone following up to check in. Never had anything like this and I really appreciate it."
"Not a single complaint. The Water Fill Systems are going very, very well. We have Systems on both our Mowers as well and the hazard detection has absolutely saved our ass. The culvert marking device, I would definitely say that is one of our best investments. We train different operators yearly on our mowers, the grass gets high and new staff doesn't know where the washouts or culverts are. The alert they get when they approach a marked culvert has eliminated our damage costs and a possible role over, Again, not a single complaint!"
"The Water Fill System is great! No complaints from anyone, everyone thinks it is the best thing we ever did. Once people found out that we had a new system, they went straight to the office to get a fob. I was the most happy person when they put the system in as I no longer have to fight with the coin dispenser."
"We have really enjoyed the Regional Water Fill Station. Before, we were counting loonies and toonies and now there is no cash involved. Everything is on charge accounts and users can either add funds to their accounts on their own, or directly in the Town office. It has really worked good and is probably something that we should have looked at a number of years ago. Everybody likes it! A Debit/Credit Tap System has been introduced as well, and the Town will be looking to add that in the future."
"The Water Fill System offers a very simple program that works for everyone involved. We have some less than computer literate users and they find it easy enough to find and download what they need. Changing rates and other settings is really easy for our staff as well. I really like that ConX is a Canadian based company and that I don't have to phone someone from overseas to get assistance. When I have a question about the System, I call their office and am always given the help that I need."
"The Water Fill System is fantastic. Security of it is great, nothing to steal, no money on site, all done electronically. The users are very much in favor of the system because of the ease of use. No carrying change, just load money onto their account and use their fob. Very streamlined and simple. Any concern we had about changing systems was gone shortly after installation. Office staff no longer has to deal with cash. As far as the cost of the system, it has paid for itself with the money we have saved on instances of vandalism and theft. So user friendly, can't stress that enough. On the customer side, it works every time and doesn't rely on the size or amount of coins. We initially thought the RM customers were going to be upset with the change and they just love it!"
"The fob system is all around better for bulk water sales. We have more money coming in than when it was coin-operated. As well, we are able to be more diligent in tracking usage, and are able to make sure it is calibrated to be giving the right amount of water. The fob system is easier to use, and we don't have to worry about counting, rolling and other administrative tasks for coins."
"The FOB system is very convenient for everyone. Our ratepayers can go online to e-transfer money to their accounts, and get an email update notifying them the account has been credited. It also includes their account balance after each fill. The RM has the ability to regulate who can get water from the fill station. The RM only gives FOBS to our ratepayers. And we don't have to roll coins anymore."
"We have been able to prevent non-ratepayers from using the well with the fob system, a problem that sparked the purchase in the first place. We have also been able to charge different rates for different users; Staff have a fob and there is one on fire wagon as well so they can use the well water for free."
"We like the systems we have with ConX. It is amazing how busy our wells are. The Water Fill Systems are working good and the water users are happy as well. Customer service has been good too, for anything that we have questions about. We also use the GPS systems for our Graders and they have been handy when myself or the Foreman need to look back on something. We are looking forward to using the Snow Maps feature and think it will be great for our crew too!"
"The ConX Water Fill System is a great system, and we were able to fully utilize its control features this summer. Our main source of water was diverted, and we had to impose very stringent restrictions. Controlling who uses our water fill and limiting their volume was essential to us, and we were able to do it all from a computer. This made the difficult situation so much more manageable."
"Our Gate System has made managing access and charging per entry simple while keeping the gate secure. The Bulk Water Fill systems at our wells have also been a big help during reporting season, making it easy to track water volumes and handle billing. We also have Mower Systems for tracking and culvert detection, and Grader Systems we use year-round, which are great for tracking but also for checking in on our staff to see where they are. In Winter, it's so helpful for quickly confirming roadwork when ratepayers call in to say their roads haven't received maintenance. I also appreciate the regular check-ins. Sometimes there are questions I have but I never get around to reaching out and asking them. The check-ins give me a chance to ask and receive an immediate answer."
"The Water Fill System is really easy to use and I can access everything I need just from my computer. It's great for preventing non-ratepayers from using our well and having different rates for different types of users like Municipal Staff."
"We have the ConX Wireless in our water stations and our road maintenance vehicles. The water users like not having to carry spare change around. The vehicle operators like that they do not need to record anything anymore and when they are mowing they are alerted to culverts so they don't hit them. The reports are detailed and convenient for Council and Admin staff, especially with ratepayer complaints."
"I find the water fill system very user friendly, I like the ease of the reporting system and the fact that I can mass message all the users to let them know of any changes or urgent notices. Most importantly their support is wonderful."
"Things are going great with the Water Fill System. Our users really like it, and it is very helpful for us from an administrative point of view."
"We really like our Bulk Water Key Fob/Credit Card system here in Provost. It works great and saves us a lot of time."
"Things are going really good with our water fill system. We really like the remote billing and that the backend is all web based with customer and admin logins. Before this system everyone just had a physical key and we had to go manually record the water usage at the station."
"The ConX bulk water fill station has really streamlined our invoicing and administrative processes, and customers like being able to top up and get water any time they need."
"The users using the fob water fill system really like it and so do we. We want more people using the fob system because it is easier for us to manage, so we are actually just about to put out a campaign to get more people using the fob system so we can finally decommission the Coin-Operated system and strictly use the ConX Water System."
"Our users absolutely love the ConX Wireless Water System. They think it is so much easier and they love the convenience of the system. They really love not having to deal with coins anymore, and so do we! It is definitely a huge improvement compared to our previous Coin-Operated system."
"The users are really liking the Water Fill System and we have had zero complaints since the system has went live. It's also easy to administrate and manage on our end. It's a really great system."
"The Water Fill Station FOB system has been fantastic. Our users really appreciate the convenience, and from my side in the office, it's easy to manage and maintain. Assigning FOBs is quick, and the whole process just works smoothly. One feature I love is being able to create groups for different staff departments, like the fire department, so they never need to worry about paying for water. It also allows me to monitor how much water each group is using, which keeps everything organized. Overall, we're really happy with the system, it's been working great for us!"
"The ConX Water Fill System, has made everything so much more efficient! We used to rely on a coin-operated system or having to send our staff out to the water fill to manually fill up tanks for people, but now our team doesn't need to be called out, users can easily manage their own accounts, and nobody needs to deal with coins anymore!"
"Our Water Fill Systems have been running flawlessly for two years, and we haven't received a single complaint. We've also been using the Mower and X-IT Systems for highway mowing and culvert detection, and they've been a tremendous help! Since implementing them, the number of culverts being hit has significantly decreased, which has been especially beneficial with our new operators. These systems have made a real difference in improving our operations."
"The water fill system has been incredibly easy to manage. It is so hands-off that we only need staff member to know how to use it from an administrative point of view. We haven't received a single complaint from our water users. It runs seamlessly and the operation of it is so easy. We couldn't be happier with its performance."
"Everything has been running smoothly with absolutely zero issues. Our water users really like the system-it is easy for them to track their water usage and account balance through the email updates they receive. I have nothing but positive things to say about your company and the Bulk Water Fill System. It's incredibly reliable, and I would recommend it to anyone. The fact that it works so well means I never have to deal with any problems. I also appreciate the regular check-ins from ConX Wireless staff to ensure everything is running smoothly. That level of service is truly next-level."
"The water fill systems are working great, no complaints at all. Users used to have to record water usage manually and then be billed, so the automation of everything and the detailed reports have been great."
"The users are loving it and so are we. The water users love the easy access to it and the 24/7 availability of it. We are also loving the records of everything so we can track it all and know who and how much water was taken just by checking online or getting our monthly automatic report. We used to have a prepaid card system and that required a lot of work on our end to keep users topped up, and also it was less convenient for our users since they needed to keep track of how much was on their cards and make sure they didn't run out when the office was closed, which is when most of them go get water. This system is way better, a LOT better."
"Our Water Fill System is working perfectly. We have never received any complaints or had any issues at all in the entire time we have had it, and we have saved so much time not having to roll coins!"
"Since implementing the system, we haven't had a single complaint from users. Administration loves how seamless it is, and users appreciate how easy and simple it is to use. They just tap the fob, get water, and they're good to go. It's incredibly straightforward, and overall, it's a great system. We love it!"
"It's a terrific system. The users like it a lot too. We are even doing better financially because our commercial users who need to fill up a huge tank can just use a fob and add funds to their account whenever they want and they don't need to keep a bunch of coins on them. It's just so much more convenient for everyone. I also think the system is a lot more accurate than a coin-operated system. Users are getting exactly what they pay for, no more no less. We have had absolutely zero complaints from users. NONE. And there are none from me either because I think the system is just terrific. I basically never have to worry about it at all. I've had experience with pinpad systems but I really prefer the fob system. It's easier for users, and there is no maintenance required. We did a demo of it when we first installed it, I must have filled up 60-70 loads of water for users. I showed them how easy it was to fill up, that you get a digital receipt right away whenever you fill up, and how it shows you your remaining balance. We weren't sure how quickly users would transition to the fob system, but when they saw how easy it was the system immediately sold itself. I used to have to empty the coins out every week otherwise it would overfill, and then we would have to spend time rolling the coins and taking them to the bank. Plus users would need to carry a lot of coins on them too."
"We had an issue in the beginning getting one of our systems calibrated to the correct flow, but that was resolved very promptly. Everything is working fantastic."
"I really like the WFS systems we have from ConX. Our only issue was due to our new electrician accidentally moving the systems off of our master switch. After we moved it back, we have had absolutely zero issues. The systems are excellent and they work great."
"Everything is working really well, from our grader/mower devices to our water fill station. Even the new SOS-Man Down devices that ConX redeveloped to better suit our needs. We recently had an issue with one of our mower devices and the Support Team was able to resolve the issue quickly and provided great, prompt service, which has always been our experience whenever we need help."
"Everything is working great. The Water Fill Station FOB system is easy to use and the users are happy with the convenience of it. From the office perspective, the system is easy to maintain and the FOB's are easy to assign, so all is good!"
"The Conx water fill unit is 100 times better than our last system. We've had exactly 0 complaints from users. It's better for staff, better for users, better for all of us. With the coin operated system it was constantly getting jammed. At certain times of the year when it's busy, the system would become overfull with coins. We often had to take a staff member from the water treatment plant whenever we had problems which prevents them from doing their duties."
"People seem to much prefer the system once they change over to it. They really like that they can have money added via e-Transfer and put on their accounts immediately."
"Everything is going really good. No issues at all. All of the fobs are working great and we've never had an issue with any of them. It's so easy to load them back up with funds because you can do it online. The device itself is maintenance free. We keep getting more users and all of them comment on how the fob system is convenient and easy to use."
"Everything is going great and there have been no glitches in our 7 Water Fill Stations. We had one Coin-operated system before. The ConX System is such an improvement for me and the users. Whenever anyone has an issue getting water at one of the sites, I can just go 'zip-zip-zip' quickly with my mouse and immediately tell them what the issue is, which is usually that they have a low balance and ignored or forgot about the email they received about needing to top up their account. It is so nice that I can go in and look it up and tell them exactly what is wrong. Some of our users aren't great with cell phones so they just call me before they get water if they are unsure about their balance and it is so simple for me to let them know the total of their balance."
"The ConX Wireless Water Fill System has been really great for us. It continues to grow in popularity. The users comment that it's nice to not need a pocket full of change to get their water."
"We are quite satisfied with the Water Fill System. It is a user friendly system for the consumer as well as a very user friendly system on the admin side. We are overall happy with the purchase of the system."
"A user turned on the pump but forgot to switch it off before they drove away. Fortunately the system automatically shut off the pump when the fail-safe timer was triggered. This kept the water spill to a minimum, reduced the opportunity of big mess, and thankfully stopped a potentially large water bill for the inattentive user."
"I love the WFS. I wish we had them at all of our water fill stations. It is easy to use, it makes everything so much better for me, administration, and for anyone who needs water. I love your systems, you can use me as a reference, everyone should have one."
"Everything has been going really good. It's a really good system. It's easy to use, easy for users to figure out, and simple for us to use. Zero issues and it's all working perfectly."
"We are using the Water Fill System at our three bulk locations and it has been going well at all sites. From a customer billing side, the reports are great and I have had no issues generating them. The system allows for different ways to customize the data, as well as what our users receive in terms of usage. Overall, this system has been very easy to use and we are happy with it."
"We have the Water Fill System at all three of our wells and have not had any issues at all. Water users seem to be happy with it too. We were using coins before and I like that there is no more rolling, counting, or depositing to be done. We also use the settings to charge differently for rate payers and non-rate payers. Overall, we are really happy with the systems!"
"After upgrading with the fob system, we decided to leave our coin box in tandem for a casual user option; most have switch over to the fob system. Water users have made several positive remarks that they quite like the new system. Shortly after Christmas, our coin box went down and we saw a huge influx of people buying and signing up for a fob account. Now even less people are using coins. Others have commented that it is much more convenient to use the fob than carry around a bunch of change; we hear this from regular users especially, as it was a lot of coin for them to have on hand. It seems that newer coins, 5-8 years old, don't always work with the coin receptor either; we are finding more and more people are continuing to switch over and are happy with the upgrade."
"Everything has gone well. We have had the new Water Fill System running for a couple months now. We previously had a coinop and experienced some push back from the public, as nobody likes change. This was not a problem once users realized how easy and convenient the new system is to use. Now users are only paying for water that goes in their tank. With the coinop, we would end up shorting water based on the money users had put in; they would always get a bit less than they were suppose to and this wasn't fair. Users have commented that they like being able to pre-set their fob for a certain number of gallons; this has been a helpful feature. We are very happy with the upgrade."
"I'm the one who pulls reports and then invoices the users. I find this system extremely user friendly, and the best part is the information I'm able to provide the users eliminates any disputes as the timestamp and quantity is not open to interpretation. It is a great system also for setting up new customers with instant access. Keep up the great work!"
"We use the ConX water monitoring system. I very much like the ease of using the system. I can access everything from my computer, from adding more funds to an account, to printing off reports. We have not experienced any glitches in the system, everything runs smoothly."
"We are very pleased with the services that are provided by ConX Wireless for our Bulk Water Station, the system is easy to use and navigate online. Our customers really enjoy using this service within the Town of Balgonie. It is easily accessible and our customers are able to add funds to their accounts online, without having to come into the office. Anytime we have had issues, the sales and technical support team have been amazing. Thank you!"
"The Water Fill System has helped us to track water usage and allows Administration to bill people easily. We previously had an open well with no way to do either of these things. Rate payers have not complained about the access system; they only had an initial problem with the Municipality charging for water because they were previously getting it for free. We also have systems on our graders. They help to keep us on track, and allow us to see where guys are and what roads have been done. I am not micromanaging the guys by any means, but the system is also there to answer to rate payer complaints. The reports are easy to generate from my account and everything has been straightforward to use."
"The Water Fill System is going really, really good, awesome actually. It is worry free and once the initial change was completed, users love it. Our previous coin system was not working properly all the time so we are definitely getting the proper dollars/gallon now. It has been easy to setup accounts for new users. The Foreman has had to do very little with the system; we showed him how to setup an account so that he can answer questions but that is about it. No maintenance or fixing, it just works!"
"I am so happy the Municipality went ahead with the Water Fill System upgrade. It has taken a great deal of nuisance calls away and has freed up Public Works Staff's time. With the previous coin-op, users would call because it never consistently worked. Coin jams and other problems would upset people and users were beating the crap out of it. Once a week, we were having to service the coinop. I am so grateful we have the new system. I love the idea that we don't have the money on site anymore. Now users simply buy a fob, load their account, touch it to the device and away they go. We haven't had any problems with the device so I think it is the best thing ever because I never have to stop my day to go to it. Very happy with the system!"
"Everything is working fantastic! Changing from an old coin-op, the ConX System has made it so that we can track water usage and have a better grasp on internal usage. It also helps with keeping elected officials in the loop. Right now, we are in a water shortage so it is nice to have the numbers to provide to them to keep on top of things. Customers seem to like it as well. Overall, it has been a fairly easy transition and we are happy with the purchase."
"The Water Fill System works really well. It easy for administration to create accounts and for users to operate. Overall, users happy, admin happy, operator happy."
"The staff at ConX helped to adjust calculations for the flow at our Water Fill Station. This will help us immensely with our billing, making sure the RM has the correct dollar amount coming in, as well as charging our ratepayers fairly. They also made some necessary adjustments to our physical access system; this was completed for us the very same day we brought it in! We greatly appreciate the customer service we have been given and would recommend their solutions to any RM looking to improve their operations."
"The Water Fill System is awesome. On the administration side, I am loving every bit of it! It is so easy to bill out, and ratepayers seem to really like it too. It is easy to use for everyone!"
"The users think that the Water Fill System is great! It gives them easy access and administration is limited because they all use pre-paid accounts. The fob system was part of our first ever bulk water station set-up and it has been a breeze to use, always super straightforward and painless. We also have a gate system at our Boat Launch. We previously had a locked gate and there were several keys being passed around for unauthorized use. The fob system provides a one-step access for users, and managing the system is very simple. We are able to set different rates for different users and they pre-pay accordingly. It is really helpful to see who was there and how often, resulting in relevant data. We have also had instances where the gate has been left open and the ConX System notifies us and the user so that we can close it. Both systems serve our needs well. The management through the ConX online platform is very comfortable to use and the ConX team offers great training for understanding the platform and are always communicative and timely when answering questions."
"Everything is going great with the Water Fill System. I don't really have to deal with anything because the system just works. I really appreciate that they check in every few months to see how everything is going. With our last system, we were kind of left on our own and didn't have anyone following up to check in. Never had anything like this and I really appreciate it."
"Not a single complaint. The Water Fill Systems are going very, very well. We have Systems on both our Mowers as well and the hazard detection has absolutely saved our ass. The culvert marking device, I would definitely say that is one of our best investments. We train different operators yearly on our mowers, the grass gets high and new staff doesn't know where the washouts or culverts are. The alert they get when they approach a marked culvert has eliminated our damage costs and a possible role over, Again, not a single complaint!"
"The Water Fill System is great! No complaints from anyone, everyone thinks it is the best thing we ever did. Once people found out that we had a new system, they went straight to the office to get a fob. I was the most happy person when they put the system in as I no longer have to fight with the coin dispenser."
"We have really enjoyed the Regional Water Fill Station. Before, we were counting loonies and toonies and now there is no cash involved. Everything is on charge accounts and users can either add funds to their accounts on their own, or directly in the Town office. It has really worked good and is probably something that we should have looked at a number of years ago. Everybody likes it! A Debit/Credit Tap System has been introduced as well, and the Town will be looking to add that in the future."
"The Water Fill System offers a very simple program that works for everyone involved. We have some less than computer literate users and they find it easy enough to find and download what they need. Changing rates and other settings is really easy for our staff as well. I really like that ConX is a Canadian based company and that I don't have to phone someone from overseas to get assistance. When I have a question about the System, I call their office and am always given the help that I need."
"The Water Fill System is fantastic. Security of it is great, nothing to steal, no money on site, all done electronically. The users are very much in favor of the system because of the ease of use. No carrying change, just load money onto their account and use their fob. Very streamlined and simple. Any concern we had about changing systems was gone shortly after installation. Office staff no longer has to deal with cash. As far as the cost of the system, it has paid for itself with the money we have saved on instances of vandalism and theft. So user friendly, can't stress that enough. On the customer side, it works every time and doesn't rely on the size or amount of coins. We initially thought the RM customers were going to be upset with the change and they just love it!"
"The fob system is all around better for bulk water sales. We have more money coming in than when it was coin-operated. As well, we are able to be more diligent in tracking usage, and are able to make sure it is calibrated to be giving the right amount of water. The fob system is easier to use, and we don't have to worry about counting, rolling and other administrative tasks for coins."
"The FOB system is very convenient for everyone. Our ratepayers can go online to e-transfer money to their accounts, and get an email update notifying them the account has been credited. It also includes their account balance after each fill. The RM has the ability to regulate who can get water from the fill station. The RM only gives FOBS to our ratepayers. And we don't have to roll coins anymore."
"We have been able to prevent non-ratepayers from using the well with the fob system, a problem that sparked the purchase in the first place. We have also been able to charge different rates for different users; Staff have a fob and there is one on fire wagon as well so they can use the well water for free."
"We like the systems we have with ConX. It is amazing how busy our wells are. The Water Fill Systems are working good and the water users are happy as well. Customer service has been good too, for anything that we have questions about. We also use the GPS systems for our Graders and they have been handy when myself or the Foreman need to look back on something. We are looking forward to using the Snow Maps feature and think it will be great for our crew too!"
"The ConX System allows us to track our water user volumes for our Water Fill Station. This has been a very helpful feature!" "The water at our sites is free for ratepayers. The fob system has allowed us to restrict access so that our ratepayers are the only people receiving water."
"I love the feature that allows me to send out messages to all of our water users! I use it for the holiday season and other times that the office will be closed or hours will be changed."
"We really like the Water Fill System; it has been great so far. People seem to like that they don't have to carry around change anymore, and don't have to worry about anything to get water. We have the system set so that the balance on their account can run into the negative on their last fill. This allows users to still get their load of water and add funds for next time. No more change and no more worries!"
"Our well operated on the honor system before our fob system was installed. There was paper work at the site for users to fill out, requiring me to go to the site to retrieve it,then send out invoices. The new system is easier to track usage and I am also able to go online and download anybody's account information at any time. I don't have to leave the office anymore; it saves me time and it is easier to use."
"We were using a coin-op before, as well as providing manual fills at the water station. Now we don't have to call our guys out and people are able to manage their own accounts. It is so much better!"
"We previously had a coinop and it is a lot easier to deal with invoicing than to count out money in the change box. Customers like that they can see everything on their phones too; as soon as they use the water system, they can see the details of their fill. The system is really easy to use in the office as well."
"We are excited to share the new features for our Water Fill System with our customers. The features make it possible to use their phone (or their fob) to get water, and to add money anytime/anywhere to their account."
"Our upgrade has made getting water more convenient for everybody. The system is easy for administration to add funds onto the accounts and to check the status/balance of an account. Overall, everything is much more simple, and for the users as well who don't have to carry around coins anymore."
"Our Water System is worry free! No complaints and requires very little administration."
"We had a coin-op before we upgraded. Our Foreman usually would go and check to see how much money was there and would bring it in as needed. Now we can easily monitor how much water users are taking from the system and how much money we have coming in. We are receiving positive feedbacks from users on how convenient and user-friendly the system is. NO more loonies!"
"Excellent for monitoring, for controlling who is taking water and who is not. Over all great! Zero complaints. Ever since we installed the upgrades, they have worked perfect at all four sites."
"We are happy with our Water Fill upgrade. It has been awesome from an administration standpoint, not having to collect and count coins. We also use the GPS monitoring to see where staff are, especially if the Reeve needs to catch up to a machine or person, it's helpful. We sometimes have questions from rate-payers or requests to have a lane cleared and we are able to assist them by seeing where that operator is."
"The office typically forwards complaints to me and I haven't heard any about the new waterfill system. Best part is nobody is jamming a screwdriver in the key hole anymore; I couldn't believe people would do that! We haven't had any issues at all since changing from key system to ConX."
"Users are loving the convenience of not having to carry coins around. They really like the fobs. The office was closed for a bit not too long ago and I thought how convenient it was that people could still get water without having to come in for change!" "We change from coins, so it has been pretty handy being able to just hand out a keyfob. Everything has been working great and its a rather seamless system!"
"The Water System is super user friendly for both sides, administration and client getting water. We are now in the 20th century, no more counting coins!"
"We had an issue with one of our wells that ended up being from a faulty contact on our side of the pump. The best thing was communication. I was always able to get a hold of someone in the office for help. I wasn't familiar with the system and someone always picked up when I needed assistance."
"Prior to the fob system with ConX, we had a coin meter machine that would plug up all the time. Our water operator would need to be on standby to go unjam the coins in the meter, which happened often. If we needed it serviced or fixed, there was only one company in SK that could do it, at about $700 each time. Also, the old meter itself was very inaccurate, and customers were always complaining about this. The ConX System has been great, not having the coins anymore. We also recently got set up with the Credit Card Top-up feature, which has been awesome for users to be able to add funds to their account outside of office hours. This has been really handy for the office and our bulk water customers!"
"I was very pleased when the village upgraded to the Conx system. One step to start the water and one step to stop. It is great! The keychain fob is always with me, which is more than I can say about having coins. No more digging for coins and I get an emailed receipt of my water use. I couldn't be happier."
"Our key-accessed system was hard to manage. We had no way of suspending users when they didn't pay their water fees. With our ConX Wireless system, we can simply login and click a button to suspend a delinquent account. It helps a lot that the software is very easy to use."
"I receive an automated report monthly of all the activity at our community well. This makes it very easy for me to stay on top of mandatory reporting to the province."
"Since we moved away from the honor system to a ConX Wireless water station solution, we've come to realize that 75% of our bulk water revenue was being lost due to user's forgetting to or purposely not writing down their transactions. We were losing thousands of dollars. I can now simply click a button to run a report and see all of the activity. Before, I had to collect all the paper work and manually calculate stuff, which was such a waste of time. I can't stress enough how easy the administration software is to use. When I do have a question, the ConX client support team has been amazingly fast in their response time and very helpful." "Our new ConX Water station is working great! We haven't had any hiccups and the water users love the fact that they don't need to carry a bag of coins around anymore."
"Our ConX Wireless bulk water access system experience has been excellent! We don't waste time counting or rolling coins anymore. No more coin jams. No more coin-size issues. Our clients love the ease-of-use of our ConX system, and anytime I've had a question, the customer support team has been very responsive and helpful."
"The GPS systems and functionalities provided to the RM of Wilton provide us the following benefits:
-Use in our daily safety system for monitoring our operators
-Generate statistics for operations and planning (e.g. Idle time, Blade down time, total miles/km's maintained) which are used in forecasting, budget and scheduling
-Utilize for project management (geofences and tracking equipment time)
-Community Water Wells : allowed us to implement a user pay and tracking system
-Provides traceability for road complaints
-The system is easy to use and the team is quick to respond to any issues or service requests"
"Before we had the ConX system, we gave water away for free from an open switch system. With ConX, we are able to regulate our resource and have created a new revenue stream for the RM. It especially came in handy this summer during drought conditions. A hog operation's well in our neighboring RM went completely dry. They had to haul a lot of water over the course of two weeks. All we had to do was give them a key fob and collect the revenue. It was headache-free for us and them."
"The automatic report we receive at the beginning of each month is absolutely great. I don't have to spend time generating a report and the format is easy to understand for my council. I save time while keeping my council up to date with operations"
"I like how easy it is to stay in contact with our water users with the built-in messaging system. We are able to keep them informed and that generally makes clients happier. We have access to very detailed reporting of activity at the truck-fill site and can resolve billing disputes very easily. On top of that, water users get an electronic receipt after each transaction, so they know exactly what they took and where their account stands. The system is easy to use and full of useful information!"
"I've worked at quite a few municipalities and experienced different Bulk water filling systems. The ConX Wireless system is a very easy system to administer, and the water users love it as well."
"With our previous coin operated system, we were constantly asked to provide coins at the office and there was always a risk of theft and vandalism because of cash on-site. On top of that, the only data we collected was the dollar amounts and overall volume of water distributed. With our ConX Wireless system, there is no cash involved when a water user takes water. This has removed all the incentive for theft and vandalism and our office is no longer plagued with requests for coins. We have full control of who can access the site and complete visibility of activity at the water station. This has allowed us to make timely and intelligent decisions to manage our water resources efficiently. A great example of this was when the town had to place restrictions on water use due to a dry spring. We were able to identify all of our users that were using water non-essential reasons (filling pools, gardening, etc.) and temporarily shut their access to the system down for better water conservation. Changing water user access privileges is as simple as checking a box on or off from our office computers. Any municipality looking for a cost-effective way to manage their bulk water should definitely consider ConX's solutions."
"We absolutely love our conX Wireless bulk water access system. With our old coinOp, we had to recycle older loonies and toonies and keep large amounts of change on hand to give to water users because the coinOp only accepted the older coins. It was a major headache for us. With the ConX system, there is no cash required. Our water users can pay by e-transfer, credit card online, or come into the office if they choose. Outside of office hours, I have access to the system from my phone. So, if I get an email from a user asking to add credit, I can do it right from my phone or any other web connected device. We are now able to better track all the water usage in the town either by employees, or by external water users with detailed reporting. I used to have to give my summer students bags of coins or open a hydrant to get water for town purposes. Now I just give them a key fob, set the water rate to $0 for that fob and they can take as much water as they need. The ConX system has more than paid for itself with the level of flexibility and efficiency we now have in our water distribution operations."
"We purchased our bulk water access system from ConX Wireless at the beginning of the Covid-19 Pandemic. We are very grateful that we were able to completely phase out cash (coins) from our bulk water operations for a few reasons. First, during the pandemic we wanted to reduce the handling of coins. Secondly and most importantly, to reduce theft and vandalism at our bulk water stations due to the coins on site. With the ConX key fob system incentives for these activities have been removed. Water users just access the site with their key fob. It's very simple and user-friendly. On top of that, they now get an electronic receipt after every transaction so they can keep track of their water usage for tax purposes. We are very happy with our investment in the ConX system."
"We have operated the ConX Access system at seven of our bulk water stations for two years now. Before that we used a combination of coinOp's, prepaid cards and open access systems. At the coin-operated sites we dealt with theft and vandalism due to the cash boxes at each location. We also had to manually collect the coins and count, roll, and deposit them to the bank. This was very time consuming. Our pre-paid card systems had constant issues with the readers not scanning the cards properly and so we had to manually clean the readers regularly. At the open access sites, we were spending a lot of time and money on repairs from user negligence for services we were not making any revenue from. None of these systems provided any actual data of activity at the sites beyond revenue collected and total water volume distributed. We installed the ConX bulk water access system to alleviate all of these challenges. We no longer have to deal with any cash on site so no collecting coins or fixing damage from theft. The key fob readers in the ConX hardware work great and the amount of complaints we get now is almost nothing compared to the card readers, so we are saving a lot of time in that regard. We were able to change our free sites into pay-for-volume to generate enough revenue to maintain the service. The ConX system gives us detailed information on the usage and activity at each site and is very easy to operate for admin and water users. A key goes right on a keychain and we chose to include a lanyard with each fob as well to make it that much easier to hang in a vehicle and not get lost. Much easier than a card. We are very happy with ConX Wireless solutions and service."
"We've been using the ConX Bulk water access solution for a couple years now and it has been great! With our previous coinOp system, I had to worry about collecting and counting coins. With the pre-paid account system, water users provide payment directly to our office and then don't have to worry about scrounging for change or keeping it in their vehicle. I would recommend the ConX Wireless Bulk water solution to any municipality looking to make their bulk water operations streamlined and easy to manage."
"With our old Pinpad system there was no connection to our office. Any time we had to make a change or collect data we had to physically go to the site and plug into the system hardware. This restricted us in a lot of ways and was not for efficient for our staff. We were only able to provide post-pay billing which consisted of downloading the data at the site, reviewing the data and manually generating invoices for each water user. That was half the battle. We then had to chase people down to pay their water bills which was time consuming and cost the town in unpaid water invoices. With our ConX Wireless bulk water access system, we have full access to the system from any device with internet access. We receive all the water usage data directly to our office computers. No more time spent manually downloading data at the site. We have moved to a pre-paid account system for 99% of our users. No more chasing people down for money. The few large volume users we have that prefer post-pay invoicing still receive their invoices like before. They are very reliable but if for whatever reason an invoice goes unpaid, we have full control from the office to disable any water user's account with the click of a button. For prepaid account users, we have the flexibility to receive payments through email money transfers and then can add that credit to a water account from anywhere, on any device (Phone, laptop, tablet, desktop), 24 hrs a day. Last of all, our water treatment plant can only produce so much potable water daily and with the ConX system, we can control the hrs of operation that users can receive water. In the busy summer season, we restrict access from 8pm to 8am to allow the plant time to refill our potable water supply. I would recommend the ConX system to any municipality looking for a cost-effective way to manage their bulk water operations."
"The ConX Wireless water station system has been very user-friendly for our staff and water users alike. Prior, we just used paper to track water usage. We've eliminated all of the time spent collecting paper to compile and manually calculate water usage. Our water users get an electronic transaction receipt after each water fill which also helps them maintain their records. We really like the system and are very happy with our investment."
"I love our new ConX Wireless water station system. Myself and our water users have a renewed confidence that the system will supply water regularly compared to our previous prepaid card system. I had to replace the card reader 3 times last year. I was constantly responding to water user complaints because their cards were dirty or the reader was malfunctioning. It was a huge annoyance and burnt up a lot of my time. We lost a lot of customers because they were not confident they would get water with our system. I've received feedback this year from the users and they absolutely love the new ConX system. It works every time and the system is very simple and easy to use. They don't have any worries about the system failing and not giving them water. I'm very happy we chose to switch to ConX wireless."
"We have a lot of heavy industry water users in our area. Before we installed our ConX system last year, users were asked to write their water volumes on paper and hand it to our office for invoicing purposes. We knew that there was room for error so we purchased the ConX Water station package. Our water revenues have increased 15-18% as a direct result of our new system. We can monitor who is loading water, when and the total volume. Our ConX system provides full accountability and has paid for itself as a result. The system itself is very user friendly for admin and water users. We recommend all of our fellow municipalities consider looking at this system as an option to manage their water resources."
"We've been using the ConX Water Station system for about a year now. Our users love the fact that they don't have to carry around buckets of change as was the case with our previous coin operated system. I no longer have to handle and deposit all of the change either, which frees up my time for more important things. We use the pre-paid account option and it's nice simply collecting payment to top up an account and then not worrying about it. ConX's system hardware reliability is way better than our coinOp was as there is no moving mechanical parts that can break down. We are very happy with our decision to install a ConX Wireless bulk water system."
"Our ConX Wireless bulk water station system has been a major improvement over our previous coin operated system. We sell water using pre-paid accounts which has saved a lot of time in admin work. We no longer have to collect, count and deposit coins. Water users simply call us and provide electronic payment and we can add credit to their account from anywhere. We had issues with theft and vandalism before. That's completely stopped as the system is cashless. Overall, we really like the ease of use for users and our admin. The efficiency of our processes has increased exponentially because of this simplified system. The ConX customer service team has been extremely helpful and quick to respond when we've had an inquiry. Any municipality looking to get away from their coin system should look at the ConX system as an excellent upgrade option."
"I've been using bulk water systems for about 8 years now. In that time, I have experienced coin-operated systems, key-accessed systems and most recently, the ConX Wireless Key fob-based system. I have to say, it really was a hassle to have coins on me all the time to use the coinOp system. The key-based system worked well enough, but nothing compares to the simplicity of the ConX key fob system. All I have to do is hold my key fob to the reader, wait for the light to light up and then push the button to start and stop the water. It really is hassle free and user friendly. On top of that, the RM can now provide me with detailed reports of my usage for my own records. I appreciate that my municipality has decided to make my life a little easier with the incorporation this system."
"I contacted the ConX Wireless support team and asked them to change the way they present data in their bulk water station reporting software to make it easier for me to use that data in our accounting software. They responded immediately and were up to the task. Within a few days, they developed a custom reporting system adapted to our specific needs which has helped so much and will save me a lot of valuable time and effort."
"We have the ConX Wireless system installed in 2 graders, 1 tractor and 1 truck as well as in our 2 water fill stations. The operators, administration and council really like the system as it makes it easier for us to track the work that is being done during a day, week, or month. We can see when the last time a certain road was graded, had snow removal or was mowed. Our ratepayers that use the water fill stations a lot really like that they can have their fob on their keychain and don't have to carry around hundreds of dollars of loonies."
"We had our system installed a couple months ago and, while we are generally new, I can say the system is easy to use and easy to learn. The system provides our users an easier payment re-loading method instead of hauling around coins or trying to get coins from our local businesses. The ease of access is amazing and highly recommend using this system for bulk water stations. If this system is that easy to use I would assume the other systems they offer are just as user friendly."
"We would recommend any municipality that supplies bulk water to its community to install this system. This system prevents any mis-use, wastage of treated water and the programming and operation of the key fobs is very easy to set up and use. We have both systems: pay before you obtain water and our regular customers get supplies and are invoiced on a quarterly basis. Our revenues have increased since installation yet water usage has been reduced as we now have 24/7 traceability. I do not even leave my office. Thanks Jesse and the team for a super for a easy system."
"The Text2Car system was purchased by the RM of Moosomin in 2017, starting with two water fob systems. In 2018, an additional three units were purchased. The system has been very easy to use by our consumers and provides up to date report information to the administrator at the click of a button. This RM of Moosomin recommends the Conex system for your water well tracking requirements. The staff at Text2Car have been flawless in their customer support and technical support of both the hardware and software/reporting website. They are great at answering questions and developing tracking requirements, all you have to do is ask. Great job!!!"
"We have had the ConX Wireless bulk water Access system for about 7 months online now and the RM thinks this system is a great feature to have with our community well. Our Ratepayers love the fob system, it's quick and easy to use and not having to have coins on hand makes it more efficient. The RM also likes the ConX system for the feature it offers from pulling reports to knowing exactly how much volume of water is being utilized. It's an easy program to navigate and use, also the associates at ConX Wireless were great with training and any question we've had throughout having this system. We would definitely recommend this system/program!"
"With our ConX Wireless Bulk water Station, I am able to see all of the activity at our community well in detail. I can see who was there, how much water they took, and how often they visit the well. Multiple reports make it easy for me to report our water usage numbers to the Saskatchewan water security agency. We definitely recommend that any municipality with a community well consider ConX Wireless as a very good option."
"We took our time to research GPS providers to make sure all of our operational needs were met, and in the end, we confidently chose ConX Wireless. Also, they have given us the ability to manage our bulk water stations and our road maintenance fleet of grader and mowers all in one convenient and easy to use system. ConX Wireless is a local Saskatoon company which makes it easier for purchasing and receiving customer service. Our rate payers now have easy access to our bulk water site(s) using fob keys and we now have key information about who, when, how much and how often they are using our sites to better manage our resources. The system had some growing pains in the beginning but is now working flawlessly for us. Our road maintenance program is a high-level tool that collects real time data, which can be used to respond to rate payer inquires."
"We were having difficulty with our old coin-op system. It was very frustrating with only specific coin sizes being accepted by the system. We spoke with ConX Wireless at the SARM Tradeshow and discovered they had a better option for us. We chose to install the ConX Wireless bulk water station solution in tandem with our old coin-op system. This gives us great flexibility to allow our users time to adjust to the new Key-fob system. It was also very simple and easy to install system. The system is working very well for us. The only issues were user-related and because of the simplicity of the system, we could solve them quickly. The system is very user friendly. We would highly recommend ConX Wireless solutions to other RM's. Their customer service is very good. They check in regularly but are not pushy, which is nice. Every time I have asked a question, I've got an answer quickly. Overall, the experience has been very positive."
"We discovered ConX Wireless when we were looking for options to replace our coin-op stations. Our local bank branches are closing so we needed a currency free option. We chose the T2C water station because we spoke to them at SARM and we realized that it was a very economical option for us. It has met all our expectations and our rate payers really like that they do not need coins anymore. We like that we can monitor our water stations online from anywhere. We would definitely recommend ConX Wireless to other rural municipalities; their system is very easy to use, and we have received excellent customer service." "The ConX Wireless system provides a much more convenient experience for both our staff and our bulk water customers: no more coins to exchange, count and deposit! The ConX Wireless key-fob based solution streamlined the administration of our bulk water station by offering a very user-friendly system."
"Before we purchased the ConX Wireless bulk water station package for our 4 water stations, we had no idea how much of our water resources were being used. Now we have detailed information of who is using our water and how much, which has been a bit of an eye-opener to say the least. We are still in discussions about how we would like to proceed with our water rates, but the data that ConX provides will be essential in that decision. I also really like how easy the system is to use for our office staff and for our water clients."
"Our bulk water wells were accessed using a key system. Our water users paid an annual fee and were provided with a key to have unlimited access to the system. We constantly had issues with people jamming a screwdriver into the key mechanism attempting to get water and causing costly damage. On top of that we had no idea if the keys were being passed around and copied. And the water was not metered so we had no idea how much water was being used. We really didn't have any control over our water. We chose to purchase the ConX Bulk Water station package to fix this. Now, only water users with an authorized fob can access the bulk water. This is viewed as a very fair way to operate the system by our users. We now know who, when, how much and how often our water is being used and bill accordingly. I can allow or remove access for any user from my computer in the office. We can even set multiple rates to give our ratepayers cheaper water as they already pay taxes that cover our maintenance costs. Non-ratepayers pay a premium. We are very satisfied with our ConX wireless experience!"
"We had been using the honor system at our bulk water locations to record the water that our users had been taking so we could bill them accordingly. We suspected that our water billing may not be accurate and so we chose to install the ConX Wireless Bulk water station package at all our water distribution sites. One month after we had installed the new system, our water revenue quadrupled in comparison to the entire previous year. We were a little shocked by this, and the data we are now getting gives us great insights into our water distribution. We can see who our heavy users are, who our non-rate paying users are and set water rates for each of them, accordingly."
"We were having constant problems with our coin operated water dispenser like: - Coins Jamming - The wrong size coins - Coin box theft and vandalism - Users not getting the water they paid for An alternative solution was badly needed. We found the ConX wireless system last year and it has alleviated these problems for us. We simply log into their portal and can see the activity for each of our water clients in easy to read reports and charts. Our water users have commented at how much easier it is for them to get water now. All around, we are very happy with our decision to purchase a bulk water station control package from ConX."
"I was a little hesitant of the system in the beginning because the cost seemed to good to be true but our new bulk water truck fill station from ConX wireless has exceeded my expectations tenfold. The ease of use for our water users as well as the office staff is excellent. With our previous water dispensing system, users were constantly forgetting their PIN numbers and calling the office and taking up staff time. With ConX system, they simply and conveniently keep their key fob on their keychain and no memory is required. It's very straight forward and easy for them and us. This is the most cost-effective system we've found on the market."
"The ConX wireless Bulk Water Control system has allowed us to provide an enhanced experience to our water users. They no longer have to worry about having enough coins or if the coin dispenser will give the right amount of water to them. On top of that, they now receive an email transaction receipt after each use, which we were unable to provide with the coin dispenser. We are thrilled that with ConX wireless, we are able to provide top notch service for our water users."
"The RM of Snipe Lake has many rural water wells that supply ratepayers with water for agriculture use and domestic water on farms. (Note: the domestic water is not considered to be potable water). We decided to do a test project on two water wells in Division 4 which I'm the present councillor. The reason we picked these wells is that this site is in the vicinity of two neighbouring Rural Municipality. The well water is free of charge and 100% funded by the RM of Snipe Lake. We have Text2Car (ConX Wireless) on most of our graders and gravel trucks that are used in the RM. They informed us that they have equipment that can gather information for us. Here are the criteria of what we wanted to be able to do: We requested that the information, administration, activation, and deactivation to be handled at the RM office. Water users are required to come to the RM of Snipe Lake office to apply for access. This way we can identify the users. We have built bylaws that state the requirements for water well users. The Text2Car (ConX Wireless) system meets these requirements. Here are the requirements at the water well site: We had looked at cards with magnetic strips or key fobs (magnets with identification). In talking with people using cards with magnetic strips, there seemed to be a lot of issues with the card or the reader for the card mostly in cold or wet conditions and that cards were prepaid and they needed to put in identification codes. We chose the key fob system. The equipment needed to run on the power available at site. There are no large modifications or added structures required and it is user friendly. Benefits from Well Monitoring System by Text2Car (ConX Wireless): The ability to have an annual total consumption of water from the well. This is required by the province. We now know who the users are and what the water is being used for. In the case of water rationing in nearby towns you could protect your water supply. It is unbelievable how far people will drive for free water. We now can see how much water is being used in our municipalities and neighbouring municipalities. We now can charge for water well usage. With the data you are gathering you can determine: - Peak time of use. - Size of loads. - Run time on well equipment. - Trend water usage - The amount domestic water usage. (beneficial information on farmyard usage {month, seasonal and annual}) - The amount of agricultural water usage. (beneficial information on farming practices {per acre, seasonal and annual}) If you do monthly testing of the water wells you could cross reference with the usage to see if there are contribution factors based on usage."
"Since the installation we have had very little trouble with the unit. The original unit had a small activation button to start unit. We got it upgraded to a larger button. We had very few people that had issues with the unit. It is a very simple three step procedure. I personally get e-mails to me to tell me how much water I have loaded each time. What I now know is how important this water well system is to domestic and agriculture users. I also have seen a large increase in the size of tanks used for hauling water. (200-gallon tank to 9000-gallon tankers). We are seeing significant changes in the wells due to long run times. We have had this for just about two years. We soon can trend for two years. We also past on the information to the Town of Eston and they have installed this system on their water filling station for rural users. The old system they had was coin operated and very inaccurate due to town water pressure. The new system is like the one the Rm of Snipe Lake has except it also has a flowmeter. This is required when you are charging for the water. Rate payers that use the town water are very happy with the system. They can prepay for there water at town office instead of a pocket full of coins or a prepaid credit card style at the other location they have."
"The ConX Wireless bulk water station system has been an excellent addition to our rural pipeline operation. We recognized the need to supply bulk water to our customers and ConX checked all the boxes to meet and exceed our needs. I can see a detailed summary of the water usage at our water station, which makes monthly reporting to our board members a quick and easy process. The system is very user-friendly for both staff and water users: - Staff training was a single 30-minute session and easy to understand. Customer support is prompt and immensely helpful when we have an inquiry. - Our water users really like the convenience of receiving electronic transaction notifications after each visit, giving them up-to-date information of their bulk water account (balance and water usage). I would recommend this solution to all of my fellow Saskatchewan Association of Rural Water Pipeline (SARWP) colleagues"
"We had to change our water payments process drastically due to Covid-19 restrictions. The front office staff are hand-writing notes and giving them to me to create invoices in our accounting software. I spoke with the ConX support team and they quickly determined there is a report that I can generate that could potentially save me a lot of time creating invoices."
"This system is awesome! Very easy to install and user friendly. Your bulk water fill system is way better then any coin or card system. We have installed three bulk water stations to date, and they have worked flawlessly."
"You require cellular service in the well area. The unit is self contained and easy to mount. We install a bypass system in case of equipment failure. (We have only used once when we upgraded unit). The wiring of the unit is not complicated and requires an interconnecting relay to the control circuit. It was very easy to calculate flow rate for system. Weigh an empty container (1000-gallon tank). Fill with water. Record time in minutes. Re-weigh tank. Divided weight difference by 10 (lbs per gallon of water) then divide number by time to give gallons per minute. For better accuracy you can interconnect a flow meter."